Returns & Exchanges
At UP THERE, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all eligible full-priced items. Please ensure all products are returned in their original, unworn condition with all tags and packaging intact.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer boxes and dust bags are included to prevent damage during transit.
Label and Post
Affix the provided prepaid shipping label to your package and drop it off at your nearest authorized postal service location.
Processing and Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing