Frequently Asked Questions
Everything you need to know about shopping with UP THERE.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping durations vary by location. Tracking details are provided via email once your order has been dispatched.
How do I process a return or exchange?
We accept returns on unworn items with original tags within 14 days of delivery. To initiate a return, please visit our online portal and follow the prompts to generate a shipping label.
Are the products on your site authentic?
Yes, UP THERE is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers or their official distributors.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
How do I know which size to choose?
Sizing can vary between brands. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
Can I cancel or modify my order after it has been placed?
Our team processes orders quickly to ensure fast delivery. Once an order is confirmed, we are unable to make modifications. However, you may return the items for a refund once they arrive.